We specify, build, and run AI agents for SMEs. Every business has a way of doing things that actually works — pricing rules, qualification criteria, policies that took years to get right. We document it, specify it, and build it into your system, so your agent quotes correctly, qualifies leads properly, and handles policy questions reliably, even when your best people aren't in the room.
Think about what your best people actually know — pricing rules that aren't in the rate card, clients who need handling differently, policy questions that have a right answer if you know who to ask. That knowledge is real, it took years to build, and it exists almost entirely in people's heads. Which means it disappears whenever they're not available, leave the business, or simply can't be reached.
An AI tool gets deployed with the best intentions but no real grounding in how your business works. It handles the obvious cases. It fails on the edge cases — the ones that require the knowledge nobody ever wrote down.
Every failure gets patched. The system accumulates fixes, but never a real understanding of your domain.
We make the knowledge explicit before anything is built. We interview your experts, document the rules and the exceptions, and specify it precisely enough to build from. Then we build the agent.
The result isn't a generic tool you've configured — it's a system that actually knows how your business works.
From thinking to building to running. Each tier includes everything in the one before it.
We'll assess your planned AI deployment against our failure-mode framework and deliver a written readiness report: what's missing from your current spec, which edge cases are unaddressed, and whether a full engagement is warranted.
This is the fastest way to find out whether we can help — and the fastest way for us to find out whether you're a fit.
Get in touch to discuss →"The knowledge that makes your best people good at their jobs shouldn't disappear when they're not in the room."
We work with businesses that run on hard-won expertise — and where that expertise not being available costs real money.
The methodology is documented. Read it before you hire us and challenge it when you do.
The full methodology behind the Behaviour Specification: how tacit knowledge is elicited, how it becomes a documented system prompt, and how the resulting artefact is evaluated.
Zenodo · Alessandro Usseglio VirettaWhy patching prompts is a symptom, not a methodology — and what a disciplined alternative looks like in practice.
LinkedInEvaluation sets and synthetic personas: how to stress-test an agent before it meets a real user, and what good coverage actually looks like.
LinkedInA thirty-minute conversation. No deck. We'll ask what you're trying to automate, where the knowledge currently lives, and whether a specification engagement makes sense. Write to us at hello@epistemicworks.com — we reply within one working day.